Shipments and Returns

2. - Nomal Delivery:  packages are shipped from outside Europe using a normal postal service. Once your order is shipped, we will provide you with a tracking number that you can check after a few days on the Correos website. Being a shipment made from outside Europe, it is possible that when entering Spain, your order will be retained by customs and you must present the requested documentation and pay customs fees. These fees are imposed by the government of your country and cannot be reduced or paid by us. If you do not receive your tracking number automatically once we have shipped your order; Contact us so that we can provide it to you and you can check the delivery status of your order at any time and prevent the order from being returned. If the courier company that delivers your order cannot deliver your order due to your absence, the shipment will remain for 10 days at the Post Office closest to your address so that it can be picked up. If you do not come to pick up the order within this period, your shipment will be returned and you will have to pay the shipping costs again so that we can send your order again.

Please note that we accept cancellations only within 24 hours of placing your order. If you wish to cancel your order, you have to contact our team and let them know of your decision. If you contact us after 24 hours, the cancellation cannot be processed since the order will have already been shipped and we cannot cancel said process when the order is in the possession of the courier company.

We recommend that you carefully review your request information before processing the request. Any error may cause non-delivery of the order. If after we have processed your order, you notice that the address has been entered incorrectly, please contact us as soon as possible to let us know.

Please note that we do not ship to PO Boxes or P.O. Boxes or A.P.O.s In compliance with industry standards, Ge24h.com does not accept any returns of generic medications. If you have received an incomplete order or if you are not happy with the product, and would like to receive a refund, please send an email to our department and we will deal with your query as soon as possible.. 

In the event that you have received a product that is not the one you requested, please send us a photograph of the products received together with the envelope you received so that we can check what happened.