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FAQ

 
 

Do I need a prescription?

In some countries, the drugs we sell require to have a prescription. It is important that you check the local law and regulations before placing an order. In every case, we conduct an online consultation, however, only your doctor can decide if the medication is right for you. In every case, the purchase and use of pills is under the client`s responsibility. We highly recommend you that you visit your doctor before taking any medication, especially if you haven`t had a recent medical examination or if you are taking other medications at the same time.

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How do I place an order?

Go through our catalog, chose the medication you want to buy and click "Add to Cart". When you are ready, click on the "submit" button. After that, you will be able to choose the shipment options available, type of payment and finally review and confirm your order.

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What happens after I have placed my order?

The information you provide us is used to approve or decline your order. Your information is handled privately and with total discretion. If your order is approved, we will notify you by email. Once your order is being shipped, we will send you an email confirming this.

1. Our payment system will process your credit card and will verify its authenticity
2. Once your credit card is accepted, you will receive an email confirming or declining your order.
3. Once you received your confirmation email, our staff will start processing your order.
4. Finally we will send you an email confirming that your order has been processed

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What forms of payment does Ge24h.com accept?

We currently accept two types of payment on our website: Credit Card Visa and mastercard

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How long will it take for me to receive my medication?

We ship via Registered Air Mail or EMS.

Air Mail: 15 -21 business days

EMS: 7-12 business days

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Where are your medications shipped from?

Depending where you are located, and which product you are ordering, we will ship your medication from one of our worldwide facilities. We ship most of our medications from United Kingdom, Holland , Germany and India.

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Do you ship globally?

We can ship your order almost anywhere. We do not however, ship to Canada or Mexico and some other higher risk countries. Ghana, Nigeria, Indonesia, Yugoslavia, Lituania, Egipto, Rumania, Bulgaria, Turquía, Rusia, Pakistán, Malasia, Ucrania, Guam, Namibia, Tailandia, Salvador , Camboya, Omán, Marruecos, Congo, Laos, Etiopía, Sri Lanka, Filipinas, Gabón, Gambia, Nepal, Palao, Senegal, Malawi, Angola, Argelia, Afganistán, Belarús, Haití, Kenya, Nicaragua, Zimbabue, Uganda, Sudán, Sierra Leona , Eslovenia.

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Is it possible to change my shipping address?

If you need to change your shipping address before your order has been shipped, you must submit a ticket to our Shipping department to let them know. Be sure to include your order number, name and the new shipping address (no PO Box). If your order has already been shipped, unfortunately, there is nothing we can do. You will not be able to change your address at that point.

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Are credit card transactions over the Internet safe?

Yes. Our website utilizes technology that will prevent other people from having access to your personal information and/or credit card information. The online ordering systems that Ge24h.com has, is the latest with Secure Sockets Layer (SSL) technology. All personal information and credit card information are transmitted through the highest level of security and precautions. Any individual who will try to steal your credit card information will be reported.

 

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What do you do with my private information?

The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you. Please read our Privacy Policy for more information.

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What are the differences between generic and brand name medications?

Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. For more detailed information on the differences between Brand Name and Generic Medications, click here in Generics vs. Brand Names. They’re less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other company’s can´t sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don´t have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name. To be considered "bio equivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only. The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

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What is your cancellation policy?

You may cancel your order before your order is shipped (within 12 hours). We can not accept order cancellation once the order has been shipped. To learn more, please see our Cancellation Policies. Any chargeback’s / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.

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Can you refund my money if I am not satisfied?

The law prohibits the issue of refunds on medications that have left our pharmacy. Not all medications work for every person. Each individual needs a different medication and doses. In Generic24h, we care about the health of our customers, and, therefore, we offer the best products at the best price. If you have any questions, do not hesitate to contact us.

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How are my medications packed?

To protect the privacy of our customers, we pack the medications in a discrete way, without any label on the wrap. The name of Ge24h.com does not appear on any part of the package.

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I am having issues placing an order, what can I do?

If you have problems getting your order, and receive an error when paying please contact us and let you know exactly the problem you are having. There should be no reason for us to process your order; however, technical problems may arise.

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I have a question that is not on this list, what can I do?

If you have additional questions, you can always contact the appropriate department. You can also contact our staff online by clicking the Live Chat button which is located at the bottom of our website.

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